Privacy Policy

At National Casino, we deeply value the trust our players place in us. We are committed to ensuring the security and confidentiality of your personal data. This Privacy Policy outlines how we collect, use, and protect your information. Please take a moment to review this policy so that you can make informed decisions about using our services.

Data Processing

This Privacy Policy explains how we process your personal data in compliance with gambling regulations. This process is essential to enable you to participate in our games and benefit from the services we offer.

Our website is managed by Dama N.V., a company registered in Curaçao, and its subsidiary, Friolion Limited, in Cyprus. Dama N.V. operates under a license issued by Antillephone N.V.

By agreeing to this Privacy Policy, you consent to the collection and use of your personal data as outlined herein. We may update this policy from time to time, so we recommend checking it periodically. Continued use of our services implies acceptance of any modifications.

Collection of Information

We collect a variety of personal information when you interact with our website, including:

1. Registration Data: Information you provide when registering, such as your name, contact details, and any necessary identification documents.
2. Communication Records: Details from your interactions with customer support or other communication channels.
3. Transaction and Usage Data: Information related to your financial transactions, bets, and activities on the website.
4. Verification Documents: Documents required to verify your identity and comply with regulatory requirements.

Usage of Information

The information we collect is used for several purposes, including:

1. Processing Transactions: Facilitating your deposits, withdrawals, and bets securely.
2. Providing Services: Delivering the requested services and customer support.
3. Compliance and Verification: Conducting necessary verification and compliance checks as required by law.
4. Marketing Communications: Sending promotional content, subject to your consent.
5. Legal Compliance: Ensuring compliance with legal obligations, such as anti-money laundering regulations.
6. Fraud Prevention: Monitoring activities to detect and prevent fraudulent or illegal behavior.
7. Data Analytics: Performing market research and data analysis to improve our services.

Marketing Communications

If you consent, we may use your personal data to send you promotional messages about our products, services, and offers. You can unsubscribe from marketing communications at any time by adjusting your preferences in your account settings or by contacting our support team.

Disclosure of Information

We do not sell or rent your personal data. However, we may share your information in the following circumstances:

1. Within Our Group: With other entities within our corporate group, as necessary for service provision and compliance.
2. Business Partners: With trusted third-party partners who assist in providing our services or fulfilling legal requirements.
3. Service Providers: We may share your data with third-party service providers who process information on our behalf to help us deliver our services.

Data Security and Retention

We prioritize the protection of your personal data and adhere to strict security protocols in line with applicable laws. Your personal data is retained for the period necessary to comply with legal obligations, and for at least five years after your account is closed, as required by anti-money laundering regulations.

Cookies and Tracking

We use cookies and similar technologies to improve the functionality of our website, track usage patterns, and support our marketing efforts. You can manage your cookie preferences through your browser settings. Please note that restricting cookies may affect your experience on our website.

Your Rights and Contact Information

You have the right to:

1. Access and Update Your Information: Review, correct, or update your personal data.
2. Opt-Out of Marketing: Unsubscribe from marketing communications at any time.
3. Exercising Your Rights: Contact us to exercise any of your data protection rights.

For any questions or concerns about your personal data, please contact our Data Protection Officer (DPO) via email. If you believe that your data protection rights have been violated, you may file a complaint with the relevant supervisory authorities under the GDPR.

This Privacy Policy reflects our commitment to safeguarding your privacy while providing a secure and compliant gaming environment. If you have any questions or requests regarding your data, please feel free to contact us.